Your Guide to Email Etiquette

We send 207 billion emails every day. It’s become such a habit that we hardly consider what we’re doing. But how can you ensure that every message you send is both courteous and professional?

Fortunately, the rules are straightforward. Structuring your email means stating your point clearly in your subject line and opening paragraph. People are in a hurry these days and don’t want to read thick paragraphs of text.

The way you address your messages is also important if you wish to make a good impression and avoid giving offense. It is a mistake to assume that all emails should have an informal tone. Always begin with a “Hello…” or “Dear…” and use the recipient’s full name until you get to know them better. Don’t “Reply All” unless strictly necessary. At best you might waste the recipients’ time. At worst, your indiscretion could cause any number of embarrassing scenarios.

We’ve created a handy new infographic which covers all of the major email rules. From crafting subject lines to creating your signature, you can stay on track by referring to these important points the next time you have an important email to write.

Email etiquette helps us to understand each other in a noisy modern world. Practice using these simple rules and writing emails will soon become second nature!

Email etiquette guide infographic



NC State University (2016). Why do you need email etiquette? (2016). Why is Email Etiquette Important?

Goudreau, J. (2015). 17 Tips For Writing An Excellent Email Subject Link.

NetManners (2016). 101 E-mail Etiquette Tips

Smith, J. (2016). 15 Email Etiquette Rules Every Professional Should Follow

Held, M. (2014). Five Ways To Keep Your Tone In Check When Writing Business Emails.

WikiHow. (2016). How to Use Proper Business Email Etiquette.

Neely, P. (2014). 7 Tips for a Powerful Email Call to Action

Quickbase (2013). 10 Tips for Better Email Etiquette.

OfficeTeam (2016). Email Signature Etiquette: The Good, the Bad and the Unnecessary

Masters, D. (2014). How to Write Clear and Professional Emails

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